Dr Olusola Odumosu tasks NSCDC personnel in Abuja to deepen professionalism and strengthen public trust.
The Commandant of the Nigeria Security and Civil Defence Corps in the Federal Capital Territory, Dr Olusola Odumosu, has charged personnel to improve service delivery, according to information published by The Sun Nigeria.
Speaking at the closing ceremony of Customer Service Week in Abuja, Odumosu emphasized that security officers must build stronger relationships with the public through renewed dedication and professionalism.
The event allowed the FCT Command to reflect on public expectations, institutional values, and the additional efforts required to maintain a compassionate, people-oriented security institution for all citizens.
NSCDC Customer Service Week theme and institutional values
Odumosu noted that the theme of the celebration, Going the Extra Mile, challenges every officer to look beyond the ordinary and demonstrate an uncommon commitment to service delivery across the capital territory.
This institutional approach speaks directly to constitutional responsibilities, protecting critical national assets, safeguarding infrastructure, and maintaining public confidence in daily operations.
Defining customers and stakeholders within the FCT command
The commandant clarified that the corps serves citizens, corporate organizations, public institutions, private companies, and all stakeholders who interact with officers during statutory duties.
Every individual who reports a security threat or requires assistance deserves to be treated with dignity, courtesy, fairness, and professionalism by every officer on duty.
Building public trust through courteous security operations
Odumosu stated that every interaction represents an opportunity to strengthen public trust, noting that a courteous officer can restore confidence while an indifferent attitude damages reputation.
The FCT helmsman explained that internal security effectiveness depends heavily on the level of cooperation and trust enjoyed from citizens and relevant stakeholders.
Promoting emotional intelligence and effective communication
The commandant urged officers to maintain a service culture that places people at the center of decisions, ensuring effective communication, emotional intelligence, and ethical conduct.
These professional standards make corps services more efficient, transparent, accessible, and responsive to the legitimate needs of the public across the Federal Capital Territory.
Frequently Asked Questions
Who is the Commandant of the NSCDC FCT Command?
The Commandant of the Nigeria Security and Civil Defence Corps, Federal Capital Territory Command, is Dr Olusola Odumosu.
What was the theme of the recent NSCDC Customer Service Week?
The theme of the celebration was Going the Extra Mile, challenging officers to exceed expectations and demonstrate uncommon commitment to service.
Who are considered customers of the NSCDC according to Dr Odumosu?
Customers include citizens, corporate organizations, public institutions, private companies, and all stakeholders who interact with officers during their statutory duties.
What are the core responsibilities of the NSCDC in Nigeria?
The corps is responsible for protecting critical national assets and infrastructure, disaster response, citizen protection, and private guards regulation.
